Shipping, Returns

Level 7 Chemical & Supply Co

Conway Arkansas 

        Phone:  (855) 927-1777 | Local (501)-710-3271


We primarily ship to commercial business and industrial addresses in  the continental US within 3 to 5 days after an order is placed, depending on inventory and lead times.

Depending on your ship-to location the shipping time may add another 2 to 5 days.

We ship from  zip 72034, Conway Arkansas.  Here  is a FEDEX Priority Freight map to show shipping times using that service. 



There are restrictions on some products, HAZMAT for example, and these products cannot be shipped to residential addresses. If you purchase HAZMAT materials, you will need to make arrangements to pick up the freight at a local freight terminal. * We will contact you to see if we can help locate a local freight terminal serving your area. There may be additional charges. ** Please do not choose "LTL Freight to Bus Address" if you do not have a business / commercial address with a dock and or a forklift. 

We currently do not ship to addresses outside the continental US, or any international destinations.

When you place an order, we will estimate shipping and delivery dates for you through the information in our Level 7 Chemical website shopping cart and the shipping options you chose. Our products primarily ship on LTL carriers / freight lines like FEDEX freight, SAIA, or XPO. 

Please also note that the shipping rates for items we sell are weight-based. The net weight of an item can typically be found on the web page for the product. Weight of packaging, like drums and pallets add some additional weight that may not be listed on the product pages.  To reflect policies of shipping companies we use, the additional weight is added for pallets and drums and other needed packaging to meet the standards required by our carriers.  

If there are errors in the cart or shipping programs,  we will contact you about the problem and get you  correct information.

You are under no obligation to complete the purchase, if there are delays in shipping because of low or out of stock inventory or supply chain disruptions. 

Do not choose "LTL Freight to Bus. Address" if you do not have a business / commercial address with a dock and or a forklift. Customers shipping to a residence, to a farm, or to a special address that will need a formlift or other services should only choose the freith option "LTL RESIDENCE/SCHOOL/FARM +LIFT GATE"

LTL Freight companies, have specific policies and terms regarding special and additional services, and the charge for those services. Some of the additional charges may include: 

  • Appointment charges if a customer does not have specific business hours and can only meet using an appointment there will usually be an appointment charge. 
  • Lift Gate. Customers that do not have a dock and a forklift will need a lift gate. There are additional charges for a lift gate. 
  • Rural or special deliveries- LTL freight lines consider farms, schools, univerisites, many water treatment plants and other "out of the way" places as a special delivery and may charge additional fees. 

We do our best to describe these additional charges on our LTL freight choices, however, sometimes there are additional charges, or combinations of charges we can not foresee and list. When you place an order on our website, you agree to choose the best option describing your delivery location, and you agree to pay additional delivery charges for extra services needed. 

Shipping schedule:

We ship Monday through Thursday, primarily out of our warehouse in Conway Arkansas.

We also may ship certain material from supplier warehouses or public warehouses we utilize for logistics advantage so customers will receive material quicker!

Order cancellations

Please do not place an order on our website and then cancel it. We reserve the right to charge an order cancellation fee up to 10% for cancelled orders.

- We will not charge any additional fees if we can not get material to ship. We communicate with customers about those sitiautions involving supply chain disruptions and long lead times. Thanks for your patience and understanding. 

Returns Policy

Due to the nature of the chemicals and ingredients we offer, we typically do not accept returns. All returns, will be decided on a case by case basis and all returns must be approved. We typically only accept returns due to shipping an incorrect item.  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order if we approve the return. 

If we do accept the return and it was not our error there may be up to a 20% restocking fee and the return shipping may be charged to you. If approved, you should expect to receive your refund within 5 to 10 business days after the return is received by us, depending on how you paid for your order. 

Disclaimer / Warranties 

 (Also see our Terms of Service page )   Product information, variations, etc...Depending on the manufacturer's specifications for a particular product, sometimes variations in color or odor my be different from lot to lot. We do not guarantee that any ingredient will be consistent in appearance, color or odor from one batch to another, as variations  may be within the manufacturer's specifications for a particular product. Request a specification sheet for a product when not available on the product page.

 Level 7 Chemical tries to be as accurate as possible when describing ingredients and supplies, we cannot guarantee the accuracy or completeness of the information that is provided via our website, telephone conversations or email correspondence.  It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale.

By purchasing and using ingredients and products sold by Level 7 Chemical, you agree that you are knowledgeable about the safe, appropriate use, and the handling and the storage of these ingredients and products. You agree that you will not hold Level 7 Chemical liable for any problems that arise from your storage and use of the ingredients or products. You will assume all product liability for the final products you make using ingredients purchased from Level 7 Chemical. Level 7 Chemical makes no claims for any products being used as to be fit for a particular purpose. Buyer must test product before use. We make no warranties expressed or implied. See our Terms of Service page 

The contents of our website have not been evaluated by the FDA. Information contained herein is not intended to diagnose, treat, cure or prevent any disease.

We reserve the right to refuse service to anyone.

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Level 7 Chemical Co.

 Conway Arkansas          Phone: 855-927-1777