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Level 7 FAQ

Level 7 Chemical – Frequently Asked Questions (FAQ)

Your guide to ordering, shipping, logistics, returns, and customer support at Level7Chemical.com.

What is Level 7 Chemical?

Level 7 Chemical is a U.S.-based chemical and ingredient supplier serving industrial, food, personal care, water treatment, and specialty markets. We provide transparent pricing, dependable logistics, and customer focused and personalized customer service.

Core Offerings of Level 7 Chemical

  • Industrial & manufacturing chemicals and ingredients
  • Food & beverage ingredients and additives
  • Personal care and cosmetic raw materials
  • Water and wastewater treatment chemicals
  • Brewing, winemaking, and sanitation chemicals
  • Cleaning, sanitation, and specialty equipment

Getting Started with Level 7 Chemical

Create an account at Level7Chemical.com to save billing information and streamline checkout.

How Do I Contact Level 7 Chemical?

We are easy to reach! Office hours are Monday–Friday, 8:00 AM–5:00 PM CST. Email help@level7chemical.com or call 855-927-1777.

What Areas Do You Serve?

We ship throughout the continental United States. We also ship to U.S.-based freight forwarders for international customers.

How Long Does Shipping Take?

Most orders ship within three business days. Delays may occur during high demand or holidays.

Do You Offer Free Shipping?

Some products include free shipping and are clearly marked. Most industrial chemical orders do not include free shipping.

Can I Pick Up Orders at Your Warehouse?

Yes, warehouse pickup is available by appointment only. There may be addiontal charges. Signing a release waiver is required. 

Can I Arrange My Own Freight?

Yes. Customers may arrange their own freight. Additional costs for palletizing, labor, or hazmat preparation may apply.

What Other Logistics Options Are Available?

We support LTL, FTL, terminal pickup, parcel delivery, and freight forwarding depending on product and destination.

Can You Provide Custom Quotes?

Yes. We provide custom quotes for bulk quantities, special sourcing, and delivered pricing and other logistics solutions for customers. For example we can ship to your job location or arrange a pick up at a local freight terminal if needed. Call us or use our custom quote form.

What Is Your Return Policy?

Returns are reviewed within 15 days for unused, unopened items. Restocking and return shipping fees may apply. Returns are decided on a case by case basis - unless it was our error. 

Is There a Warranty?

Products are warranted only to meet listed specifications at shipment. No additional warranties are expressed or implied. We suggest requesting samples and Certificates of Analysis and doing testing. See our Terms

Does Level 7 Chemical Offer Credit Terms?

Credit terms may be available to qualified customers upon approval.

What If Pricing or Descriptions Are Incorrect?

We reserve the right to correct errors or cancel affected orders.

Do You Sell Discontinued or Surplus Items?

Yes. We sell surplus and discontintued chemicals.  Availability may be limited and subject to change.

Who Buys from Level 7 Chemical?

Customers include manufacturers, food producers, universities, government agencies, personal care brands, and small businesses.

Where Is Level 7 Chemical Located?

253-255 Sturgis Rd, Conway, AR 72034. Visits and pickups are by appointment only.

Where Can I Read Reviews?

Reviews of our company and our products are available on our Google business page and here on our website.

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