Getting started with Level 7 Chemical
We recommend going to our website, Level7chemical.com and setting up a user name and password on our Account Registration page to get started. Include the correct shipping and billing information, and set up a payment method. Save your information. When you sign in check out will be quicker and the shipping quotes should be accurate if the correct information was entered.
Here is a short video on getting started using the website.
How long does shipping take?
Level 7 Chemical strives to ship all orders within 3 business days of receiving an order. We ship out orders Monday through Friday. Occasionally due to demand or supply chain delays, we sometimes have delays on some products.
Will someone contact me if there is a delay in shipping my order?
Yes, we will call or email to let you know of a delay and get your "Ok" to process the order. If the lead time does not suit your needs you are under no obligation. However, if you do give us the "go ahead" to move ahead based on our shipping time we provide, we respectfully ask that you not cancel the order as agreed upon.
You can find our Order cancellation and return policy here.
Does Level 7 Chemical offer Free Shipping?
Level 7 Chemical offers limited free shipping for select products, and the information will be displayed on the web page for the product. Most orders for chemicals and ingredients do not have free shipping. Some products, Bio-Clean Enzyme treatment for septic systems and plumbing, for example, and many associated products for home and lab use, may offer free shipping. Items with Free Shipping will have that in the description and in check out you will note that there will be no shipping charges as you complete check out. Most of our industrial chemicals and ingredients typically ship on LTL freight or in some cases ground shipping and we do not offer free shipping on those. Check the descriptions.
Also review our Shipping policy page. *Please make sure you always include a good email and phone number when you order, so that we can contact you. Check spam folders too.
How can I get in touch with Level 7 Chemical Company if I have a question about shipping, or about my order?
Level 7 Chemical is easy to get in touch with. (Office hours are 8 to 5:00 PM Monday -Friday)
Email Help @ level7chemical.com
Call us at 855-927-1777 Or Local at 501-710-3271
Can customers pick up orders at our warehouse?
Yes, we allow customers to pick up orders at our warehouse in Conway Arkansas, but only with an appointment. Appointments for pick up are usually Tuesday - Thursday from 9 am to 3 pm. Call customer service to schedule your appointment or email help@level7chemical.com.
* Pick up customers are 100% liable for securing their own load.
* Pick up customers will be required to sign our "Waiver of Responsibility" before we load your goods. If you need a copy of the waiver call or email and we can send it to you.
Can I arrange my own freight?
Yes, Level 7 Chemical allows customers to arrange their own freight to pick up goods at our warehouse in Conway Arkansas. Additional charges will apply for pallets, pallet preparation, and labor to get the goods ready for shipment. Call or email our customer service department for more details.
Our company is not in the US. Can you ship to me?
Level 7 Chemical only ships to US addresses in the continental United States. However, we can ship to a freight forwarder in the continental US and they can accept your products from us, then arrange the shipping to get your material to you if you are out of the country.
Can Level 7 Chemical provide custom quotes on chemicals, ingredients, supplies, and include shipping? Yes!
We provide custom quotes on all kinds of chemicals and goods every day. Even if you have a requirement for a chemical not listed on our website, we can quote it. You can either call us at the numbers listed above, email us at help@level7Chemical.com, or use our Custom Quote Form here
What is the return policy at Level 7 Chemical?
Due to the types of products we sell, Level 7 Chemical typically accepts returns on a case by case basis.
Returns are accepted upon approval if we are contacted no later than, and within 10 days after receipt of the order. Returns must be pre approved before shipping the order/ products back.
If we ship the wrong product(s) we will replace with the corrrect product ordered upon receipt of the incorrect item. In the case of shipping the incorrect item we must be contacted within 10 days after receipt of the order.
To start a return contact us at help@level7chemical.com or call us at 855-927-1777 with your order number and details about the product you would like to return. We will respond with our decision and give further instructions. If we accept the return request we will also include instructions on how to proceed as far as shipping the return items.
If we accept a return and it was not our error there is a 10% restocking fee and the return shipping will be paid by the customer.
Refunds can take up to 7 to 10 business days to approve, and additional 5 to 7 days for the funds to show on your method of payment.
Our complete return and cancellation policy is here. Additionally, review our Terms of Service.
Does Level 7 Chemical offer credit terms?
Yes, Level 7 Chemical offers credit terms to select established customers with good credit history, after approval. You can get started here.
What if I place an order and the pricing or description was incorrect? Descriptions and pricing on the website (catalog) are subject to change without notice. We reserve the right to correct descriptions, spelling errors or pricing errors or other errors on our website and ads. Please e-mail us if you have any questions about prices. *We reserve the right to refund an order or an item on an order if there is a pricing discrepancy we can not resolve.
Does Level 7 Chemical offer any discontinued or surplus items?
Yes, we have a category for Discontinued and Surplus here. Contact us if you have surplus chemicals for sale, or are looking for a particular chemical Email us at help@level7chemical.com
What if I need additional information?
Send questions to Customer Service by emal or give us a call. Email help@level7chemical.com or Call us at 855-927-1777
Where is Level 7 Chemical located?
Level 7 Chemical is located at 253 Sturgis Rd, Conway, AR 72034.
Does Level 7 Chemical have any other resources online about the company, including reviews?
Yes! Check out our Google Business Page with customer reviews.
Check out our YouTube Channel here
Check our About us page for more information about Level 7 Chemical, including contacts, and other business details.