Cancellation of orders: Level 7 Chemical respectfully requests that customers do not cancel orders. If you do cancel an order please email us with the reason at Help@level7chemical.com within and no later than the close of business the day the order was placed. If you placed the order after business hours we will review the information on the next business day.
As we all know, there are often supply chain issues and delays. If there is a delay in shipping your order, we will email and or call to let you know of the approximate ship date and arrival to you. *Please make sure that your email server accepts emails from us (We use an email server from google / gmail, we well as emails with the company name ending in @level7chemical.com) . Check spam folder too.
In these cases we respectfully request that customers not cancel orders after being notified of the delay and after giving us the "OK" to proceed with the order. We reserve the right to process the refund of these orders and subtract a 10% restocking fee if we have received your approval on the approximate shipping time/date of the goods on order.
We will not cancel orders that have shipped. If the product is refused when shipped and delivered there will be a minimum 10% Restocking fee.
Please be patient with returns and refunds. It can take up to 7 to 10 business days to approve a refund for cancellation order and for the money to show back on your method of payment
Due to the nature of the chemicals and ingredients we offer, we typically do not accept returns.
Therefore, returns, are decided on a case by case basis, and all returns must be pre-approved.
Our policies: We typically only accept returns due to shipping an incorrect item.
If you do need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order if we approve the return.
If we do accept the return and it was not our error there may be up to a miniumum 10% to 20% maximum restocking fee, and all return shipping will be charged to you.
Refunds - It can take up to 7 to 10 business days to approve a refund for returned order, and for the funds to show on your method of payment.
Disclaimer / Warranties
Product information, variations, etc...
Level 7 Chemical tries to be as accurate as possible when describing ingredients and supplies, we cannot guarantee the accuracy or completeness of the information that is provided via our website, telephone conversations or email correspondence. It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale. Depending on the manufacturer's specifications for a particular product, sometimes variations in color or odor my be different from lot to lot. We do not guarantee that any ingredient will be consistent in appearance, color or odor from one batch to another, as variations may be within the manufacturer's specifications for a particular product. Request a specification sheet for a product when not available on the product page.
By purchasing and using ingredients and products sold by Level 7 Chemical, you agree that you are knowledgeable about the safe, appropriate use, and handling and storage and proper disposal of these goods and and products. You agree that you will not hold Level 7 Chemical liable for any problems that arise from your use, storage and disposal of the ingredients or products. Customers and end users assume all product liability for the final products you make using ingredients purchased from Level 7 Chemical.
Level 7 Chemical has no way to know all of the ways that a particular customer might use the products we sell and therefore makes no claims for any product(s) or good(s) being sold as to be fit for a particular purpose. Buyer should test product before use.
Level 7 Chemical, the owners and shareholders, employees make no warranties expressed or implied.
The contents of our website, descriptions, have not been evaluated by the FDA. Information contained herein is not intended to diagnose, treat, cure or prevent any disease.
We reserve the right to refuse service to anyone.
Updates December 6 2022
Phone Call us at 855-927-1777