Privacy Policy

Overview

This Privacy Policy applies to Level7Chemical.com, including all services, communications, and transactions conducted through our website. Our site is hosted on the BigCommerce platform.

We are committed to collecting only the information necessary to operate efficiently, fulfill orders, and improve your experience.

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact Information: Name, billing/shipping address, email, and phone number.
• Order Data: Products purchased, transaction details, and order history.
• Technical Data: IP address, browser type, device identifiers, and usage data.
• Marketing & Behavioral Data: Email engagement, browsing activity, and abandoned cart interactions.

2. How & Why Information Is Used

Your information is used strictly for legitimate business purposes, including:

• Order Fulfillment: Processing, shipping, and delivery coordination.
• Payment Processing: Secure handling of transactions through payment providers.
• Site Operations & Security: Hosting, fraud prevention, and performance monitoring.
• Marketing & Communication: Email updates, promotions, and product recommendations.
• Analytics & Optimization: Improving site functionality and customer experience.

Location Data: May be used to calculate shipping, taxes, detect fraud, and provide region-specific content. Location sharing can typically be controlled through your device or browser settings.

3. Third-Party Services & Partners

We work with established third-party providers necessary to operate our business:

• E-commerce Platform: BigCommerce
• Payment Processing: PayPal, Braintree, Visa, MasterCard, American Express, Venmo, and other payment options like Google Pay as listed on the website payment checkout.
• Shipping & Logistics: FedEx, UPS, USPS, SAIA, and other selected carriers
• Marketing Platforms: Klaviyo, Google Ads, Microsoft (Bing) Ads, Meta
• Analytics Tools: Google Analytics, Klaviyo, BigCommerce Analytics

These providers maintain their own privacy and security standards.

4. No Sale of Personal Information

We do not sell personal information to third parties. Any data sharing is limited to service providers required to operate our business and fulfill customer requests.

We are not responsible for data collected independently by third-party browsers, platforms, or services outside of our systems.

5. Your Rights & Choices

• Email Marketing: You may unsubscribe at any time using the link in our emails.
• Access & Deletion Requests: You may request a copy of your data or request deletion, subject to legal and record-keeping requirements.
• Cookies & Tracking: Manage preferences through your browser settings.

To submit a privacy-related request or inquiry, contact us at:
Email: help@level7chemical.com
Phone: (855) 927-1777

6. California Privacy Rights

If you are a California resident, you may have certain rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

These rights may include:

• The right to request access to personal information we maintain about you
• The right to request correction of inaccurate information
• The right to request deletion of personal information, subject to legal exceptions

While our business may not currently meet all statutory thresholds for full applicability of California privacy laws, we are committed to responsible data practices and honoring verifiable consumer requests where applicable.

We do not sell personal information as defined under California law.

California residents may submit requests by contacting:
help@level7chemical.com

For more information about California privacy laws, please visit:
https://oag.ca.gov/privacy/ccpa

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact & Data Requests

We encourage customers to contact us with any privacy-related questions, concerns, or data requests.