Level 7 Chemical & Supply Co
Conway Arkansas
Shipping
We primarily ship to commercial business and industrial addresses in the continental US within 3 to 5 days after an order is placed, depending on inventory and lead times. Some items are restricted for shipment to a residential addresses. Shipments to a residence are higher in cost. If you have a business but not a commerical address we suggest picking up your shipment of restricted freight at a freight terminal to save money.
Depending on your ship-to location the shipping time may add another 2 to 5 days. *We only serve customers in the continental United States. We do not ship to addresses outside the continental US, or any international destinations.
We ship from zip 72034, Conway Arkansas. Here is a FEDEX Priority Freight map to show shipping times using that service.
Except for some small items and consumer type items we offer, our goods primarily ship via LTL carriers, freight lines like FEDEX freight, SAIA, or XPO, or Gorund carriers like FEDEX or UPS. There are restrictions on some products that are considered Hazardous and label and regulated by DOT. Our personnel are trained on shipping these HAZMAT materials, with all US LTL Carriers and package companies. (We do not ship HAZMAT by Air). We typically do not ship HAZMAT materials to residential addresses that can not fit in a typical "ground" package and be delivered by ground carriers shipping to home addresses. Our cart shold configure shipping shipments of HAZMAT and the applicable charges. If there is a problem we will contact you.
Shipping products that are HAZMAT to a business addresses like industrial manufacturing sites, or any company or commercial building is never a problem. 
Keep in mind that if you run a home based type business you will need to make arrangements to pick up the freight at a local freight terminal. Home based businesses with no dock or access to a forklift are not considered a business address. * If you need assistance we can try to help locate a local freight terminal serving your area.
*Do not choose "LTL Freight to Bus Address" if you do not have a business / commercial address with a dock and or a forklift. If you need assistance with shipping or a custom quote go to our CONTACT US PAGE HERE or give us a call.
Shipping rates for items we sell are weight-based. The net weight of an item can typically be found on the web page for the product.
If there are errors in the cart for shipping, contact us, or we will contact you about the problem and get you correct information. * You are under no obligation to complete a purchase if the shipping in the cart is incorrect, or there are delays in shipping because of low or out of stock inventory or supply chain disruptions.
Additional Services and Charges: LTL Freight companies, have specific policies and terms regarding special and additional services, and the charge for those services. Some of the additional charges may include:
- Appointment charges if a customer does not have specific business hours and can only meet using an appointment there will usually be an appointment charge.
- Lift Gate. Customers that do not have a dock and a forklift will need a lift gate. There are additional charges for a lift gate.
- Rural or special deliveries- LTL freight lines consider farms, schools, univerisites, many water treatment plants and other "out of the way" places as a special delivery and may charge additional fees.
We do our best to describe all additional charges on our website LTL freight choices, but sometimes there are additional charges, or combinations of charges we can not foresee and list. When you place an order on our website, you agree to choose the best option describing your delivery location. * We will advise of any additional fees. If you do not agree to the charges we will gladly refund your money.
Shipping schedule:
We ship Monday through Thursday, primarily out of our warehouse in Conway Arkansas.
* We may ship certain material and goods from supplier warehouses or public warehouses we utilize for logistical advantage so customers will receive material quicker and at a better price.
Do you want to pick up your freight at our warehouse, or arrange your own freight?
Yes, we allow customers to pick up orders at our warehouse in Conway Arkansas, but only with an appointment. Appointments for pick up are usually Tuesday - Thursday from 9 am to 3 pm. Call customer service to schedule your appointment or email us - help @ level7chemical.com.
* Pick up customers are 100% liable for securing their own load.
* Pick up customers are required to sign our "Waiver of Responsibility" before we load your goods, to make sure customers know they are responsible for securing their own goods for transportation. You can email or call our office to get a copy in advance of your pick up.
Customers may arrange their own freight to pick up goods at our warehouse in Conway Arkansas. Additional charges may apply for pallets, and for labor to get the goods ready for shipment. Call Customer Service for more information.
Additional Information about logistics - We may ship products from public warehouses and shipping companies with warehouses close to ports of entry and not from our own warehouse. , so the
shipping we charge in certain circumstances will not be from
our location in Conway Arkansas.
We appreciate the opportunity to supply your chemical and supply requirements!
Order Cancellations and Returns
Level 7 Chemical Co.
Conway Arkansas
Call us at 855-927-1777
Call us Local 501-710-3271