Level 7 FAQ

 

Getting started with Level 7 Chemical

We recommend going to our website, Level7chemical.com and setting up a user name and password on our Account Registration page to get started. Include the correct shipping and billing information, and set up a payment method.  Save your information. When you sign in check out will be quicker and the shipping quotes should be accurate if the correct information was entered.

Here is a short video on getting started using the website. 

 

How long does shipping take?

Level 7 Chemical strives to ship all orders within 3 business days of receiving an order. We ship out orders Monday through Friday. Occasionally due to demand or supply chain delays, we sometimes have delays on some products. 

Will someone contact me if there is a delay in shipping my order?

Yes, we will call or email to let you know of a delay and get your "Ok" to process the order. If the lead time does not suit your needs you are under no obligation. However, if you do give us the "go ahead" to move ahead based on our shipping time we provide, we respectfully ask that you not cancel the order as agreed upon. 

You can find our Order cancellation and return policy here.

Does Level 7 Chemical offer Free Shipping?

Level 7 Chemical offers limited free shipping only for select products, and the information will be displayed on the web page for the product. Most orders for chemicals and ingredients do not have free shipping.  Some products, Bio-Clean Enzyme treatment for septic systems and plumbing, for example, and many associated products for home and lab use, may offer free shipping. Items with Free Shipping will have that in the description and in check out you will note that there will be no shipping charges as you complete check out. Most of our industrial chemicals and ingredients typically ship on LTL freight or in some cases ground shipping and we do not offer free shipping on those. Check the descriptions.

Also review our  Shipping policy page.  *Please make sure you always include a good email and phone number when you order, so that we can contact you. Check spam folders too. 

How can I get in touch with Level 7 Chemical Company if I have a question about shipping, or about my order? 

Level 7 Chemical is easy to get in touch with. (Office hours are 8 to 5:00 PM Monday -Friday)

Email Help @ level7chemical.com 

Call us at 855-927-1777   Or  Local at 501-710-3271 

Can customers pick up orders at our warehouse?

Yes, we allow customers to pick up orders at our warehouse in Conway Arkansas, but only with an appointment. Appointments for pick up are usually Tuesday - Thursday from 9 am to 3 pm. Call customer service to schedule your appointment or email help@level7chemical.com.

   * Pick up customers are 100% liable for securing their own load. 

   * Pick up customers will be required to sign our "Waiver of Responsibility" before we load your goods.  If you need a copy of the waiver call or email and we can send it to you.   

Can I arrange my own freight?

Yes, Level 7 Chemical allows customers to arrange their own freight to pick up goods at our warehouse in Conway Arkansas. Additional charges will apply for pallets, pallet preparation, and labor to get the goods ready for shipment. Call or email our customer service department for more details. 

Our company is not in the US. Can you ship to me? 

Level 7 Chemical only ships to US addresses in the continental United States. However, we can ship to a freight forwarder in the continental US and they can accept your products from us, then arrange the shipping to get your material to you if you are out of the country. 

Can Level 7 Chemical provide custom quotes on chemicals, ingredients, supplies, and include shipping?  Yes!

We provide custom quotes on all kinds of chemicals and goods every day. Even if you have a requirement for a chemical not listed on our website, we can quote it. You can either call us at the numbers listed above, email us at help@level7Chemical.com, or use our Custom Quote Form here

What is the return policy at Level 7 Chemical?

Due to the types of products we sell, Level 7 Chemical typically does not accept returns or exchanges.  Our complete return and cancellation policy is here. Additionally, please review our Terms of Service.

Does Level 7 Chemical offer credit terms?

Yes, Level 7 Chemical offers credit terms to select established customers with credit history, after approval. You can get started here

Does Level 7 Chemical offer any discontinued or surplus items?

Yes, we have a  category for Discontinued and Surplus here.  Contact us if you have surplus chemicals for sale, or are looking for a particular chemical Email us at help@level7chemical.com

What if I need additional information?

Send questions to Customer Service and Help - help@level7chemical.com or  Call us at 855-927-1777

Where is Level 7 Chemical located?

Level 7 Chemical is located at 253 -255 Sturgis Rd, Conway, AR 72034

Does Level 7 Chemical have any other resources online about the company, including reviews?

Yes! Check out our Google Business Page that also features customer reviews. 

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What can we help you with today? 

 

Check our About us page for more information about Level 7 Chemical, including contacts, and other business details.  

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