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Terms of Service

Level 7 Chemical — Terms of Service / Use

Website — Conditions of Use

We provide web services to you through BigCommerce and other vendors. When you visit or purchase on this website, you accept these Terms of Service for Level 7 Chemical Co (an Arkansas company) and any applicable terms of the technology providers that power our store, cart, and payment systems.

Payments and Payment Terms

Payments accepted: Credit cards and other options (e.g., PayPal, PayPal Pay Later, Venmo) processed by third-party providers. You must adhere to the terms of your payment method and provider. All credit-card sales are subject to cardholder-agreement terms; other conditions may apply.

If errors occur during authorization, you agree to cooperate to resolve issues that affect proper payment for goods sold. Unauthorized or fraudulent card use is prohibited.

Descriptions, Pricing, Changes & Errors

Catalog descriptions and pricing may change without notice. We reserve the right to correct errors and to refund an item or order if a pricing discrepancy cannot be resolved. A refund is the only recourse.

Package Size

We may correct or change package sizes. If a 55-lb bag changes to 50-lb, we will notify you and adjust charges accordingly.

Mobile Terms of Service

Our website adapts to mobile. These Terms and our Privacy Policy apply to the mobile experience.

Communications

We primarily communicate via email or phone regarding transactions, inquiries, and purchases. By engaging with us, you consent to receive such communications.

SMS Messages

Customers may provide a phone number to receive promotional SMS/text messages. You can unsubscribe at any time; instructions are provided when you subscribe and in each message. See our Privacy Policy for details.

Privacy Policy

Please review our separate Privacy Policy regarding data collection and vendor practices supporting our store experience.

Applicable Law

All disputes shall be governed by the laws of Arkansas and brought exclusively in Arkansas state courts or the U.S. District Court for the Eastern District of Arkansas (Little Rock). Parties consent to exclusive jurisdiction and venue in those courts.

Posting of Content

Visitors may not post content unless authorized. We reserve the right (but not the obligation) to remove/edit content. When you post approved content (e.g., reviews), you grant Level 7 Chemical a non-exclusive, royalty-free, irrevocable license to use and publish it worldwide in any media.

License & Site Access

We grant a limited license to access and use this website for business or personal purchasing. Downloading or reusing text, photos, images, code, or other assets is prohibited without our written consent. Creating links to or from the site requires our permission.

User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your username and password. Additional policies may apply based on platform vendor requirements.

Sales Terms & Restrictions

We may refuse service or cancel orders and issue refunds if transactions cannot be completed (e.g., description/spec/pricing errors or force majeure). Website entries are not contracts to sell.

Cancellations & Returns

Due to the nature of our products, returns are generally not accepted unless we ship the wrong product and receive notice within 15 days of delivery. Restocking/cancellation fees may apply. See our Returns & Cancellation Policy.

Customer Pickups

Appointments are required. Customers are fully responsible for securing their loads. Pickup customers must sign our “Waiver of Responsibility” before loading; request a copy via email or phone.

Warranty & Warranty Disclaimer

We encourage requesting samples, especially if you have not used the product before.

NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE REGARDING PRODUCTS, EQUIPMENT, OR GOODS OFFERED FOR SALE.

Request samples and always test products before use. Variations in appearance, color, or odor can occur between batches within manufacturer specifications. Request a specification sheet (COA) when needed.

Knowledge & Safety

Customers assume all risk for products purchased and must research safe and appropriate use, handling, storage, labeling, and disposal, following manufacturer guidance and applicable regulations. Always read the SDS and use appropriate PPE.

By purchasing and using products from Level 7 Chemical, you agree you are knowledgeable about safe use and will not hold Level 7 Chemical liable for issues arising from use, storage, handling, or disposal. The FDA has not evaluated statements on this site; information is not intended to diagnose, treat, cure, or prevent any disease.

Contact & Addresses

Level 7 Chemical

PO Box 400, Conway, AR 72033-0400

Pickup (by appointment): 253 Sturgis Rd, Conway, AR 72034

Customer Service: help@level7chemical.com

Phone: 855-927-1777

Level 7 Chemical customer reviews summary